Terms and Conditions
skilledrabbit.ai / Skilled Rabbit Version 1.2 · Effective date: 2026-04-10
Article 1 — Definitions
In these terms, the following definitions apply:
Provider: skilledrabbit.ai, operated by Sjors van de Wiel, The Netherlands.
Platform: the online training platform accessible via skilledrabbit.ai.
Training: the digital training products offered via the platform, including the Starter, Core, and Combo tiers, collectively referred to as "Skilled Rabbit."
Customer: any natural person or legal entity who creates an account or purchases a Training via the platform.
Agreement: the distance contract between the Provider and the Customer regarding access to and use of the Training.
Digital content: the training modules, instructions, assignments, progress tracking, and other digital materials accessible via the platform.
Article 2 — Applicability
2.1 These terms apply to all offers, agreements, and deliveries via the platform.
2.2 Deviations are only valid if agreed in writing.
2.3 By creating an account, the Customer accepts these terms. The free trial tier requires no payment — creating an account is sufficient for access. Payment is only required for access to paid content.
Article 3 — The Offer
3.1 The offer on the platform is non-binding and may be changed at any time.
3.2 Obvious errors or mistakes in the offer (such as a price of €0.00 caused by a technical fault) do not bind the Provider.
3.3 Current pricing is published on the platform. The catalog page at /training/gsd shows the live tiers and prices at any given time.
Article 4 — The Agreement
4.1 The agreement is concluded at the moment the Customer completes a payment and the Provider has confirmed the payment via an automatic confirmation email.
4.2 The Provider confirms the agreement by email. Please retain this confirmation.
4.3 The Provider is entitled to refuse an order or impose additional conditions, including in cases of reasonable suspicion of fraud or misuse.
Article 5 — Prices and Payment
5.1 All prices are in euros. VAT is calculated based on the Customer's country in accordance with European VAT rules for digital services.
5.2 Payment is made via the payment methods offered on the platform (iDEAL, credit card, Apple Pay, Google Pay, and comparable methods via Stripe).
5.3 Payment is a one-time charge unless a subscription is explicitly offered. Access is lifetime for one-time purchases, unless the account is deleted or the Provider terminates the agreement pursuant to Article 10.
5.4 When upgrading between tiers, the Customer pays only the difference between the amount already paid and the new tier price.
5.5 In the event of a failed payment, access to paid content lapses until payment has been made.
Article 6 — No Right of Withdrawal — Non-Refundable Digital Content
6.1 Non-refundable. All purchases of digital content on the platform are non-refundable.
6.2 Pursuant to Article 16(m) of the European Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium, where performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.
6.3 Before each payment, the Customer must explicitly confirm the following statement at checkout:
"I understand this is a non-refundable digital product and consent to immediate delivery. I acknowledge that I waive my right of withdrawal under Article 16(m) of the EU Consumer Rights Directive."
6.4 From the moment access has been granted to the purchased content, no refund is possible. This also applies if the Customer has not opened or used the content.
6.5 Exception — no-access guarantee: If the Provider demonstrably fails to grant access to the purchased content due to a technical fault on the Provider's side, the Customer is entitled to restoration of access or, if restoration is not possible, a full refund. The Customer must report this within 14 days of purchase via support@skilledrabbit.ai.
Article 7 — Delivery and Access
7.1 Access to paid content is granted as soon as payment is confirmed by Stripe, generally within seconds of completing payment.
7.2 The Provider aims for platform availability of 99% per year, measured on a monthly basis, excluding planned maintenance.
7.3 Planned maintenance is announced at least 24 hours in advance via email or via a notice on the platform, unless emergency repairs make this impossible.
7.4 The Provider is not liable for temporary unavailability of the platform due to maintenance, outages at third-party suppliers (Supabase, Stripe, hosting providers), or force majeure.
Article 8 — Licence
8.1 The Provider grants the Customer a personal, non-exclusive, non-transferable, and non-sublicensable right to use the Training.
8.2 The Customer may use the content solely for personal, non-commercial purposes. It is not permitted to:
- copy, distribute, or publicly disclose the content in whole or in part;
- use the content as the basis for a paid training product or course of one's own;
- share login credentials with others.
8.3 Commercial use by multiple people (team or enterprise) is subject to separate licence terms. Contact hello@skilledrabbit.ai.
8.4 The Provider retains all intellectual property rights in the content, the platform, and associated materials.
Article 9 — Customer Obligations
9.1 The Customer is responsible for keeping their login credentials confidential.
9.2 The Customer must report unauthorized use of their account to the Provider immediately.
9.3 It is not permitted to use the platform for:
- distributing malware or harmful code;
- systematic scraping or harvesting of content;
- attempting unauthorized access to the system or other accounts;
- any use contrary to applicable law.
9.4 In the event of a breach of Article 9, the Provider is entitled to suspend or terminate access immediately without refund.
Article 10 — Suspension and Termination
10.1 The Provider may suspend access or terminate the agreement if:
- the Customer breaches these terms (Article 9);
- there are reasonable grounds to suspect fraud or misuse;
- a court order or legal obligation requires it.
10.2 Upon termination due to default by the Customer, the right to a refund lapses (see Article 6 — purchases are non-refundable regardless).
10.3 The Provider may decide to discontinue the platform or specific products with a minimum notice period of 90 days.
Article 11 — Liability
11.1 The Provider is not liable for indirect loss, consequential loss, lost profits, or loss resulting from decisions the Customer makes based on the training content.
11.2 The Training is educational in nature. The Provider does not guarantee that the Customer will have a working application upon completion, will generate revenue, or will have mastered specific technical skills. Results depend on the Customer's effort and circumstances.
11.3 If the Provider is liable for direct loss, such liability is limited to the amount paid by the Customer for the relevant product.
11.4 This limitation does not apply in cases of intentional misconduct or gross negligence on the part of the Provider.
Article 12 — Force Majeure
12.1 The Provider is not liable for failures resulting from force majeure, including outages at third-party service providers (Supabase, Stripe, CDN), DDoS attacks, government measures, or other circumstances beyond the Provider's control.
Article 13 — Complaints
13.1 Complaints regarding the performance of the agreement may be submitted via support@skilledrabbit.ai, as promptly and as fully described as possible.
13.2 The Provider will respond within 14 days. If a complaint requires more time, the Customer will receive an acknowledgement within 14 days with an indication of the expected resolution timeline.
13.3 If a complaint is not resolved to the Customer's satisfaction, the Customer may refer the matter to the competent court (Article 14) or, for consumers, to the European Commission's ODR platform via ec.europa.eu/consumers/odr.
Article 14 — Governing Law and Jurisdiction
14.1 Dutch law applies to all agreements.
14.2 Disputes will be submitted to the competent court in the Netherlands, unless mandatory law prescribes a different court.
14.3 Consumers may always invoke the mandatory consumer protection provided by the law of their country of residence, even where Dutch law applies.
Article 15 — Analytics and Cookies
This platform does not use cookies for analytics. We use PostHog, a self-hosted analytics tool running on our own European servers, in fully cookieless mode. No personal data is collected through analytics. No cookie consent is required for analytics purposes.
Article 16 — Email Communications
By using this platform, you may receive the following emails:
- Magic-link login emails — one-time login links sent when you sign up or request access. These are transactional and cannot be unsubscribed from.
- Purchase confirmation emails — sent after a successful payment. These are transactional.
- Waitlist notification emails — sent only if you explicitly consent when joining a waitlist. You can unsubscribe at any time using the link in the email.
All emails are sent via Resend, our email service provider.
Article 17 — Amendments to These Terms
15.1 The Provider is entitled to amend these terms.
15.2 Amendments will be announced by email at least 30 days before they take effect.
15.3 If the Customer does not accept the amendment, they may terminate the agreement before the amendment's effective date. Access to already-purchased content will be retained until the end of the notice period.
Article 18 — Contact
skilledrabbit.ai Operated by Sjors van de Wiel The Netherlands
General: hello@skilledrabbit.ai Support: support@skilledrabbit.ai Privacy: privacy@skilledrabbit.ai